ABOUT THE PRACTICE
This practice is privately owned and run, to give first class service and access to the area.
The practice aims to provide full general practice services, general nursing, mental health, and indigenous health.
We are pleased to announce that we are fully accredited as per RACGP guidelines since 20/02/2013. This means that our practice adheres with all the guidelines in terms of patient care as advised by the Royal Australian College of General Practice.
We currently have five doctors working, and are open 7 days a week for your convenience.
Monday to Friday 8:00AM – 6:00PM Saturday to Sunday 8:00AM – 5:00PM
Please note the availability for each of our doctors as follows:
There are likely to be weekly variations, so please check with our reception staff before booking your appointment.
When you book an appointment at Jimboomba Pharmacy Medical Centre, we’ll always provide you with the first available appointment with the doctor of your choice. In case of an emergency, however, the first available doctor will see you.
All of our appointments are arranged via an appointment system, so you’ll always know exactly when you’re booked in to see your doctor. Patients should be aware, however, that these times may change if emergencies occur, and the doctors are diverted. Patients presenting with complicated problems may also cause appointments to run over the standard 10-minute slot, which is designed to address one issue only.
We apologise for any inevitable delays you might experience, and to minimise these, we recommend that you ask for a longer appointment if you have complicated or multiple problems.
The practice offers standard 10 minute appointments but if there is a need for a longer consultation, please inform the receptionist while booking. Some appointments, for example, ECG, Spirometry (Lung Function Tests), Driver’s License medicals and Mental Health consults etc., may require a longer appointment time, which will ensure smooth and timely running of the practice.
If you deem you need an urgent appointment, you will be triaged by the receptionist or nurse and in case it is an emergency, you will be advised to attend your local hospital or call an ambulance on 000.
APPOINTMENT CANCELLATION POLICY
We understand that unplanned issues can arise and you may need to cancel an appointment. Should this occur, we respectfully ask that scheduled appointments be cancelled at least 24 hours in advance. Doing so will help you avoid the $35.00 CANCELLATION FEE.
Our doctors and allied health professionals want to be available for your needs and for the needs of all our patients. When a patient does not show for a scheduled appointment, other patients lose the opportunity to be seen.
FEES AND BILLING ARRANGEMENTS
The practice offers bulk-billing to anyone with a valid Medicare card.
Any private consults, like medical examinations for work, commercial drivers’ medical, or harness licences will be billed accordingly as there are no Medicare rebates. Some procedures like the Mirena, Implanon, or Joint Injections attract a private fee. Some doctors’ consults might be privately billed at the doctor’s discretion. Please check with our friendly receptionist prior to booking your appointment for potential charges.
When you arrive, please check-in with the receptionist and present your Medicare card and any concession cards.
For new patients, please allow 10 minutes before your appointment time to register your details with the practice.
The practice will see all patients in a timely manner, unless emergencies have occurred.
‘Walk-in’ appointments are welcome, however it is subject to appointment availability and will be triaged accordingly.
The doctor may be contacted during normal office hours. If the doctor is busy, a message can be left with our friendly receptionist and you will be advised about a response as soon as possible. If the nature of the call is complex, you may be advised to book an appointment to see the doctor.
PATIENT TEST RESULTS
Patients are required to make an appointment with the doctor to discuss any results. For privacy and confidentiality reasons, these will not be given over the phone. If any urgent results arrive, the doctor will advise the nursing team to contact the patient immediately.
AFTER HOURS AND HOME VISITS
Our patients can access after hours care through National Home Doctor by telephoning: 13 SICK (13 7425)
In case of emergency, you can ring for an ambulance on 000 or attend your local hospital – Beaudesert Hospital or Logan Hospital.
Home visits can also be arranged with your doctor at convenient times (subject to doctor’s availability).
Our practice is committed to preventative care and our staff will seek your consent before including you in this system.
The recall system is both state and national, and provides reminders regarding such examples as Pap Smears, Immunisations, Bowel Cancer Screenings, Skin Checks, Medication Reviews, BP Checks, or Health Assessments. As part of this recall system, you will get a phone call/SMS or potentially mail reminders about the above mentioned. Please inform any staff if you do not wish to be included!
HEALTH INFORMATION AND PRIVACY
Your medical health record and any discussion you have at the practice are strictly confidential. It is our practice policy to ensure your personal health information is only available to authorised staff.
Our practice uses a computerised medical record system and it is password protected and only available for our use. Unless you provide a written informed consent for transfer of records, this information will remain bound to the practice.
Despite our best intentions, complaints may arise.
Our practice deals with complaints in a courteous and understanding manner.
Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback. Perceptions of what is reasonable and fair can change when patients are unwell or anxious.
If you have a complaint with the Doctor or General Practice, please contact the reception staff.
If despite any actions taken, you are still not satisfied with the outcome, you may contact the Queensland Government Centre at:
Health Quality and Complaints Commission,
Level 18, 288 Edward Street, Brisbane Q 4001.
Phone: 1800 077 308 or 07 3120 5999
We would like to have your feedback and if you feel your suggestions could help us improve our services, please feel free to write us a post here, or drop a letter in our Suggestion Box on the reception counter.